Annexure 7A: Format of Complaint data to be displayed by the Portfolio Managers
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Format for investor complaints data to be disclosed by Portfolio Managers on their website on monthly basis:
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Data for the month ending – Â Â Â Â Â Â Â Â Â Â Â Â Â
Sr. No. | Received from | Pending at the end of the last month | Received | Resolved* | Total Pending# | Pending complaints >3 month | Average Resolution time^   (in days) |
1 | Â Directly from Investors | Â | Â | Â | Â | Â | Â |
2 | SEBI (SCORES) | Â | Â | Â | Â | Â | Â |
3 | Other Sources (if any) | Â | Â | Â | Â | Â | Â |
 | Grand Total |  |  |  |  |  |  |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days,in the current month divided by total number of complaints resolved in the current month.
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Trend of monthly disposal of complaints
Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
1 | April, YYYY | Â | Â | Â | Â |
2 | May, YYYY | Â | Â | Â | Â |
3 | June, YYYY | Â | Â | Â | Â |
4 | ………… |  |  |  |  |
5 | March, YYYY | Â | Â | Â | Â |
 | Grand Total |  |  |  |  |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
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Trend of annual disposal of complaint
Sr.No. | Year | Carried forward from previous year | Received | Resolved** | Pending## |
1 | 2018-19 | Â | Â | Â | Â |
2 | 2019-20 | Â | Â | Â | Â |
3 | 2020-21 | Â | Â | Â | Â |
 | Grand Total |  |  |  |  |
** Inclusive of complaints of previous years resolved in the current year.
##Inclusive of complaints pending as on the last day of the year.
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