Annexure 7A: Format of Complaint data to be displayed by the Portfolio Managers
Format for investor complaints data to be disclosed by Portfolio Managers on their website on monthly basis:
Data for the month ending –
Pending at the end of the last month
Pending complaints >3 month
Average Resolution time^ (in days)
Directly from Investors
Other Sources (if any)
^ Average Resolution time is the sum total of time taken to resolve each complaint in days,in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
Carried forward from previous month
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaint
Carried forward from previous year
** Inclusive of complaints of previous years resolved in the current year.
##Inclusive of complaints pending as on the last day of the year.